Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full
before you use this website. If you do not accept these terms and conditions, please do not use
this website. Your continued use of this website confirms your acceptance of these terms.
Website access
It is not necessary to register with us in order to use most parts of this website. However,
particular areas of this website will only be accessible only if you have registered.
Use of website
This website may be used for your own private purposes and in accordance with these terms
and conditions.
You may print and download material from this Website provided that you do not modify or
reproduce any content without our prior written consent.
Website uptime
All reasonable measures are taken by us to ensure that this website is operational all day, every
day. However, occasionally technical issues may result in some downtime and accordingly we
will not be liable if this website is unavailable at any time.
Where possible we always try to give advance warning of maintenance issues that may result in
website downtime but we shall not be obliged to provide such notice.
Visitor provided material
Any material that a visitor to this Website sends or posts to this website shall be considered
non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for
such other purpose as we deem appropriate all material provided to us, with the exception of
personal information, the use of which is covered under our Privacy Policy.
When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in
breach of confidentiality or privacy, which may cause annoyance or inconvenience to others,
which encourages or constitutes conduct that would be deemed a criminal offence, give rise to
civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses,
corrupted data, or other potentially harmful software or data.
Links to and from other websites
Throughout this website, you may find links to third party websites. The provision of a link to
such a website does not mean that we endorse that website. If you visit any website via a link
on this website you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below
are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party
unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise
controversial content or, content that infringes any intellectual property rights or other rights of a
third party.
Disclaimer
Whilst we do take all reasonable steps to make sure that the information on this website is up to
date and accurate at all times we do not guarantee that all material is accurate and, or up to
date.
All material contained on this website is provided without any or warranty of any kind. You use
the material on this website at your own discretion.
Exclusion of liability
We do not accept liability for any loss or damage that you suffer as a result of using this website.
Nothing in these terms and conditions shall exclude or limit liability for death or personal injury
caused by negligence which cannot be excluded or under the law of the United Kingdom.
Shipping
Your order will be processed and delivered without undue delay, no later than 30 days after your
order has been placed.
Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
We know you will be 100% delighted with your purchase. If you are not satisfied with your
purchase, please return the item in its original, resaleable and sealed condition. For Refunds,
Please allow up to 14 days from the date of receipt. Refunds, are limited to the price of the item,
and will not include postage, shipping or handling costs. It is your responsibility to ensure that
the item(s) is/are returned safely to our premises.
* Non-refundable items due to health and hygiene purposes – Perfumes, Concentrated Perfume
Oils, Aqua, Bakhoor, Skin Care products, body care products, makeup and other cosmetics.
* We do not allow exchanges or refunds for any products which you have an allergic reaction
too.
Return:
We accept returns for refund, providing item is in original, unused, unworn condition with all
tags/seals attached, and in its original packaging.
Customers must contact us within 48 hours of receiving the order with details (and provide
images if requested/needed) so we can evaluate the situation and provide options, including but
not limited to return.
Used, worn, missing/removed tags, and items without original packaging are not eligible for
return.
The original shipping cost is not refundable. We will deduct shipping costs and refund the price
of the item(s).
Return shipping cost is the customer’s responsibility.
We are unable to process your refund or exchange until we receive the product back. Please
use Royal Mail Signed For and obtain a proof of postage receipt when sending your item back
to us. You will also need to pay for any further shipping costs if you are exchanging an item.
We cannot cancel your purchase when you return your product in a used condition.
Non-refundable
Non-refundable items due to health and hygiene purposes – Perfumes, Concentrated Perfume
Oils, Aqua, Bakhoor, Skin Care products, body care products, and other cosmetics.
We do not allow exchanges or refunds for any products to which you have an allergic reaction
too. If you do experience an allergic reaction cease use. Aura House of Perfume is not
responsible for any individual reaction to any particular ingredient. It is the customer’s
responsibility to know which products or ingredients they are allergic to. We cannot verify the
evidence of an adverse reaction with an online customer due to their inability to present in
person.
You have to take reasonable care of the product prior to return – specifically, the products must
not have been damaged.
We reserve the right not to refund you if you return items to us outside the terms of our Returns
Policy.
We will usually refund any money received from you using the same method originally used to
pay for the purchase.
Where an order is cancelled after we despatch the customer will be under a duty to return them
to us using a secure and traceable shipping method within 7 days in a resaleable condition as
specified above.
Our returns address can be found on the contact us page.
There will be a re-stocking charge for items returned in unsatisfactory condition.
If you are in possession of the goods you are under the duty to retain them and take reasonable
care of them. You must send the goods back to us to our contact address at your own cost
(unless we delivered the item to you in error or the item is damaged or defective) as soon as
possible once you have cancelled the order.
Once you have notified us that you wish to cancel the order, any sum debited to us will be
refunded to you as soon as possible and in any event within 14 days of your cancellation.
Disclaimer on Fragrance Notes and Manufacturer Responsibility
Aura House of Perfumes does not take responsibility for how perfumes smell or the specific
notes described. We do not manufacture these perfumes and sell them as they are made by the
respective manufacturers. If you find that you do not like a fragrance, or if it does not meet your
personal taste, or you cannot detect the notes mentioned by the manufacturer, this is not the
responsibility of Aura House of Perfume.
Please be aware that there is a risk you will not like the perfume if you are blind buying online
based on another person's recommendation therefore, if you do not like a fragrance once it has
been opened, you will not be able to return it.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with
these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England
and Wales.
Orders delivered to outside the UK may be subject to import duties and taxes when they reach
their destination. You will be responsible for paying any such import duties and taxes.
iv. The order in the online store is placed by clicking the button which says “Order”. The wording of
the Terms and Conditions along with the information about the order are archived for 6 years. If
you’ve entered incorrect data while placing the order, you can correct them through the order form or
in your customer account.
3. Withdrawal for No Reason
i. By law, you are entitled to withdraw from an agreement concluded on the Internet or over the
phone without giving a reason within 14 days of delivery of the goods.
ii. If you wish to exercise this right, you must notify us of your decision to withdraw from the
agreement within the aforesaid time limit. The best way to do this is to contact us at
aurahouseofperfume@gmail.com.
iii. In the event you withdraw from the agreement, we will refund you the purchase price of the
goods. The aforesaid funds shall be refunded without delay, no later than 14 days from the date of
withdrawal. However, in accordance with the law, we may wait with the payment until you return the
goods. For the refund, we shall use the same means of payment you used to pay the purchase price,
unless we agree otherwise.
iv. Without delay, no later than 14 days from the date of withdrawal, you should send the goods to
Aura House of Perfumes – 27 Stanhope Gardens, Ilford, Essex IG1 3LQ. If, with regard to the
contract, the seller sends the customer an additional free item (“gift”), it is necessary also to return
this gift. In the event that the customer does not send the seller the gift back along with the goods,
the seller is entitled to halt the return of the purchase price of the goods to the customer until the gift
is returned. In that case, you shall bear the costs associated with the return of the goods.
v. Please note that, by law, you shall be held liable for any reduction in the value of the goods as
a consequence of handling the goods in a manner other than is necessary to familiarise yourself
with the nature, properties and functionality of the goods (e.g. if you use a perfume even after you
have already tried it). Please also note that you are not entitled to withdraw from the agreement in
the case of goods manufactured according to your requirements or customised goods (e.g.
packaging with customised engravings) and goods which you took out from their packaging and
which cannot be returned to the packaging for hygienic reasons (e.g. opened cosmetic preparations
and other goods that come into direct contact with your skin). The seller further emphasizes that it is
not possible to withdraw from the service contract of gift or ecological wrapping once the item has
been wrapped, as the service has therefore been provided (the seller proceeds to deliver the service
of gift or ecological wrapping without delay after the order has been placed, provided that the
customer has chosen this particular service).
4. Complaints
i. If the goods show a defect upon delivery, we can agree on compensation in the form of a
voucher. You shall also be entitled to require the removal of the defect in the form of a replacement
delivery or repair. In the event that the removal of a defect is impossible or unreasonable for us, you
shall be entitled to claim a discount on the purchase price and, if the defect is substantial, you may
also withdraw from the purchase agreement. You shall also have these rights if such a defect is
manifested later.
ii. We shall be liable for defects in the goods if the defects are manifested within 30 days of the
delivery of the goods.
iii. Goods shall be considered defective, in particular, when they do not have the usual or
presented properties, do not serve their purpose, do not comply with statutory requirements or have
not been delivered in the agreed quantity. Please note that an increased sensitivity or allergic
reaction to the delivered goods cannot in itself be deemed a defect in the goods. Likewise,
shortcomings in gifts and other gratuitous performance we provide beyond the scope of your order
do not constitute a defect. Pictures of goods in our e-shop are illustrative only and do not constitute
a binding depiction of the goods’ properties (for example, the packaging may differ due to a change
made by the manufacturer).
iv. We will be happy to answer any questions regarding complaints at
aurahouseofperfume@gmail.com. Please send us the goods under complaint to – Aura House of
Perfume 27 Stanhope Gardens, Ilford, Essex IG1 3LQ together with a cover letter describing the
complaint. In the event you fill in the form without the assistance of our staff, please remember to
indicate what you find to be a defect or how the defect is manifested, and your requirement as to the
method of handling your complaint.
v. We will inform you of the progress of the complaint, in particular of its receipt, acceptance or
rejection, via e-mail or text messages. We may also contact you by phone.
vi. We will make a decision on the complaint without delay. The processing of the complaint
including the defect removal will not exceed ordinarily 30 days. Otherwise, you shall be entitled to
withdraw from the purchase agreement. It is necessary for you to provide us with the assistance
required to meet the above time limit.
vii. In the case of a justified complaint, we shall bear the costs associated with the return of the
goods.
5. Method of Payment and Delivery
i. You can select the method of payment and delivery from the options we offer. Prior to the
shipment of the order, we will notify you of the selected method of payment and delivery and the
associated costs. In the case of choosing the online card payment option, the customer takes into
account that the payment will be withdrawn from the card right at the moment of transaction.
ii. The stated delivery time is only an estimate, and it is based on the couriers’ estimated delivery
time.
iii. We reserve the right to provide the delivery of goods free of charge in selected cases.
6. Miscellaneous
i. We provide our customers with various discounts and gift and other vouchers. Their use is
governed by rules, of which we shall inform the customer in each individual case. Unless stated
otherwise, each discount or gift voucher can only be used once, and only one voucher of the same
type can be used per purchase. Unless provided otherwise, discounts cannot be combined. In the
event the value of the gift voucher is greater than the value of the entire purchase, the difference
shall not be transferred to a new voucher and the unused amount shall not be refunded.
ii. In connection with the purchase made, you may receive an evaluation questionnaire from a
third party. You can share your experience with the purchase and the goods with others. We will be
very happy if you out in the questionnaire.
7. Sending Samples
i. We offer the Sample service and the service of sending free samples to selected customers.
We reserve the right to offer you the option to receive a free consignment containing samples of
fragrances and other cosmetic preparations according to the current offer of the e-shop for the
purpose of trying out the products offered.
ii. The sample selection is limited by our stock and the current offer of the e-shop.
iii. The sample service and the service of sending free samples aim to inform the customer of
the offer of the e-shop, and their purpose is not to determine the quality or design according to the
agreed sample. The sample service and the service of sending free samples are free services of an
advertising nature and do not constitute performance under a purchase agreement. Therefore, no
discrepancy in the sample sent shall establish rights under defective performance.
iv. You may be contacted for the purpose of verifying your satisfaction with the chosen product;
by your request for sending a product, you give your consent to being contacted.
8. General Information
i. In accordance with the Act on the Registration of Sales, the seller is obliged to issue a receipt
to the customer. The seller is also obliged to register the sale online with the tax authority, in the
event of a technical failure no later than within 48 hours.
ii. In case of disputes, they can be settled on-line with the competent entity which, for the
United Kingdom, is CRS Cosmetic Redress Scheme http://www.cosmeticredress.co.uk . The dispute
can be settled on-line, amicably and out of court.
iii. The agreement shall be concluded in English and shall be governed by the laws of the United
Kingdom.
iv. All prices of products and services are provided including VAT applicable at the time of
placing the order. We are charging sales tax for merchandise ordered on this Website based on Great
Britain sales tax rate. In the event the tax rate changes before the conclusion of the purchase
agreement or before the shipment of the goods, the customer shall be obliged, taking into account
the selected method of payment, to settle any purchase price underpayment, or the seller shall
promptly send the customer an e-mail asking the customer to communicate where the seller can pay
any purchase price overpayment to the customer.
v. By placing the order, you consent to receiving an electronic tax invoice. The invoice will be sent
electronically in an e-mail about the dispatch of your order. If you want to also receive the invoice in
print, please send us a message and the invoice will be included in your parcel along with your
purchased items.
vi. All prices of goods, including discount prices, are valid until further notice or until stocks are
sold out.
